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Are you a tech-savvy problem-solver looking for an exciting opportunity to showcase your skills? Our client, a leading technology company based in London, is seeking a Full-time Product Support Specialist to join their dynamic IT team. This hybrid role offers the perfect balance of working from the comfort of your home and collaborating with colleagues in their state-of-the-art London office. As a Product Support Specialist, you will be at the forefront of ensuring our client's customers receive exceptional support for their innovative products. Your expertise in troubleshooting and resolving technical issues before they are escalated to the senior team. You will be invaluable in maintaining customer satisfaction and loyalty. You will work closely with cross-functional teams, including product development and sales, to provide insights and feedback that drive product improvements and enhance the user experience. Our client is committed to fostering a supportive and inclusive work environment where your professional growth is prioritised. You will have access to ongoing training and development opportunities to keep you up-to-date with the latest industry trends and technologies. With a competitive salary range of £40,000 - £50,000, our client recognises and rewards the contributions of their talented employees. To excel in this role, you should have a strong background in IT support, with excellent problem-solving and communication skills. Your ability to break down complex technical concepts into user-friendly language will be crucial in providing effective customer support. Familiarity with a wide range of software and hardware systems is essential, as you will be working with diverse products and platforms.