Flight Operations Support Consultant Out of Hours (AR0831)

Our client is an internationally based travel company specialising in corporate and leisure travel.

They are now recruiting for a Flights Support Consultant to join their operations team to provide out of hours support working from 12pm - 8.30pm on Wednesday to Friday, 9am - 5pm on Saturday and Sunday with Monday and Tuesday off.

This is a key role in providing flights and operations support to their travel consultants.

Candidates must have extensive flights, ticketing and fares knowledge with working knowledge of a major GDS.

This is a fully remote role within the UK.

Flights Operations Support Consultant Responsibilities and Duties:

Supporting the travel consultants who manage corporate and leisure clients

Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets

Assist travel consultant's with systems such as concur, Dophone etc, helping with ADMS, GDS issues in Amadeus and Galileo

Assist new travel consultants with setup and run training sessions

Manage the UK hotel inbox to ensure all email are distributed

Support advisors with NDC requests

Quality checking consultants bookings

Flights Support Consultant Experience Required:

Extensive travel experience in a similar support and operations based role

Excellent GDS working knowledge ideally Amadeus and Galileo knowledge

Extensive fares and ticketing knowledge

Good British rail and European train knowledge

Good knowledge of Concur

Exceptional communication and customer service skills

Ability to work under pressure

Attention to detail

Flights Operations Support Consultant Salary and Benefits:

Base salary to £42,000

5% bonus

Perkbox

Wednesday to Sunday 12pm to 8.30pm

Bupa

25 days annual leave

Workplace pension

To apply for this Flights Operations Support Consultant role, please email your CV and a member of the team will be in contact to discuss the opportunity and company