1 job found

Our client is a fast-growing luxury travel company who specialise in worldwide bespoke travel itineraries. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel. Due to growth, they are now recruiting for a Head of Travel Customer Service Delivery. This is a newly created pivotal role which will focus on enhancing the experience and loyalty of repeat clients, driving higher conversion rates and retention. Working in conjunction with the head of sales and travel teams, the role will involve the analyse every aspect of repeat client interactions and identifying opportunities to refine and elevate their journey. To be considered for the role, candidates must have previous senior travel luxury industry experience with customer services or sales working with HMW clients. This role is offered on a hybrid basis – Central London